tender for item1 , item2 , item3 , item4 , item5 , camc , rebate, bill of quantity, supply, installation, testing and commissioning of approved make minimum 11 tr air-cooled type ductable air-conditioning unit with corded remote as per specifications, terms and conditions and the scope of work detailed in tender part-i. the rates shall include supply and fixing of new canvas connection including alteration / modification / addition in existing ducting / plenum to make it suitable for installing new a.c. units, labor, transport, insurance for transit, storage, workman compensation & 3rd party liability, erection and contractor all risk as indicated in specification and tender terms and conditions. the work shall also include any alteration / modification / repair of the existing trap doors suitable for maintenance of the indoor unit., supply installation testing and commissioning of 40mm upvc pipe with insulation, u-trap and all accessories for drain pipeline from indoor units (04 nos.) to nearest drainpipe available at site., supply installation testing and commissioning of suitable size and as per oem recommendation copper refrigerant piping (supply and return pipe set) from each unit indoor to respective outdoor with proper support at each 0.5 mtrs distance as specified in tender part i., supply, installation, testing and commissioning of floor mounting ms bracket to be installed on terrace for outdoor units. the frame shall be fabricated by suitable size heavy gauge ms angle not less than 5 mm thick duly painted with synthetic enamel paint over a coat of epoxy primer. also, suitable size hanging arrangement for indoor units from true ceiling/side wall with required size of threaded rods & supply installation testing and commissioning of supporting ms angle frame work at the bottom of each indoor unit as specified in tender part i, supply installation testing and commissioning of control cabling from each indoor unit to respective outdoor unit of required size as specified by oem., comprehensive annual maintenance contract charges (including spares) for the entire system for each ac unit as specified in tender part-i. these rates will be applicable after expiry of one year defect liability period. the rates shall include consumable labour, transport, insurance for workman compensation, as indicated in specification and tender terms and conditions. note - the bidders must enter the camc rate for the first year, the amount quoted here will be multiplied by the multiplification factor as mentioned in tender document to arrive at total cost of wonership. please refer to bid document for tender evaluation method based on total cost of ownership and camc escalation method for subsequent years., carefully removing of existing 4 nos 11.0 tr ductable air conditioner unit including both outdoor and indoor units along with its mounting arrangement, refrigerant piping, drain piping, etc and rebate for taking away the same. note - the rebate amount will be subtracted from the total amount quoted for the above items to arrive at total cost of ownership. please refer to bid document for tender evaluation method based on total cost of ownership.

You can fill out the integrated inquiry form below on this detail page to share your company profile. Our consultancy desk will review your query regarding annual maintenance contract,ductable air conditioner,synthetic enamel paint,air conditioner unit,transport insurance,synthetic enamel,air conditioner,drain pipeline,enamel paint,epoxy primer,ms bracket,upvc pipe,ac units,ms angle,bracket,ac unit parameters and guide you on how to coordinate efficiently with the procurement team of Reserve Bank Of India RBI

Tender18 provides end-to-end professional bidding support and documentation advisory for Tender For Item1 , Item2 , Item3 , Item4 , Item5 , Camc , Rebate, Bill Of Quantity, Supply, Installation, Testing And Commissioning Of Approved Make Minimum 11 Tr Air-cooled Type Ductable Air-conditioning Unit With Corded Remote As Per Specifications, Terms And Conditions And The Scope Of Work Detailed In Tender Part-i. The Rates Shall Include Supply And Fixing Of New Canvas Connection Including Alteration / Modification / Addition In Existing Ducting / Plenum To Make It Suitable For Installing New A.c. Units, Labor, Transport, Insurance For Transit, Storage, Workman Compensation & 3rd Party Liability, Erection And Contractor All Risk As Indicated In Specification And Tender Terms And Conditions. The Work Shall Also Include Any Alteration / Modification / Repair Of The Existing Trap Doors Suitable For Maintenance Of The Indoor Unit., Supply Installation Testing And Commissioning Of 40mm Upvc Pipe With Insulation, U-trap And All Accessories For Drain Pipeline From Indoor Units (04 Nos.) To Nearest Drainpipe Available At Site., Supply Installation Testing And Commissioning Of Suitable Size And As Per Oem Recommendation Copper Refrigerant Piping (supply And Return Pipe Set) From Each Unit Indoor To Respective Outdoor With Proper Support At Each 0.5 Mtrs Distance As Specified In Tender Part I., Supply, Installation, Testing And Commissioning Of Floor Mounting Ms Bracket To Be Installed On Terrace For Outdoor Units. The Frame Shall Be Fabricated By Suitable Size Heavy Gauge Ms Angle Not Less Than 5 Mm Thick Duly Painted With Synthetic Enamel Paint Over A Coat Of Epoxy Primer. Also, Suitable Size Hanging Arrangement For Indoor Units From True Ceiling/side Wall With Required Size Of Threaded Rods & Supply Installation Testing And Commissioning Of Supporting Ms Angle Frame Work At The Bottom Of Each Indoor Unit As Specified In Tender Part I, Supply Installation Testing And Commissioning Of Control Cabling From Each Indoor Unit To Respective Outdoor Unit Of Required Size As Specified By Oem., Comprehensive Annual Maintenance Contract Charges (including Spares) For The Entire System For Each Ac Unit As Specified In Tender Part-i. These Rates Will Be Applicable After Expiry Of One Year Defect Liability Period. The Rates Shall Include Consumable Labour, Transport, Insurance For Workman Compensation, As Indicated In Specification And Tender Terms And Conditions. Note - The Bidders Must Enter The Camc Rate For The First Year, The Amount Quoted Here Will Be Multiplied By The Multiplification Factor As Mentioned In Tender Document To Arrive At Total Cost Of Wonership. Please Refer To Bid Document For Tender Evaluation Method Based On Total Cost Of Ownership And Camc Escalation Method For Subsequent Years., Carefully Removing Of Existing 4 Nos 11.0 Tr Ductable Air Conditioner Unit Including Both Outdoor And Indoor Units Along With Its Mounting Arrangement, Refrigerant Piping, Drain Piping, Etc And Rebate For Taking Away The Same. Note - The Rebate Amount Will Be Subtracted From The Total Amount Quoted For The Above Items To Arrive At Total Cost Of Ownership. Please Refer To Bid Document For Tender Evaluation Method Based On Total Cost Of Ownership. . Our senior analysts help you decode the complete project guidelines, manage accurate costing sheets, and complete error-free submissions on the official platform used by Reserve Bank Of India RBI.

Most online bids face rejection during the initial evaluation round due to avoidable errors like uploading blurred document scans, submitting expired DSCs, or missing critical experience papers required for Tender For Item1 , Item2 , Item3 , Item4 , Item5 , Camc , Rebate, Bill Of Quantity, Supply, Installation, Testing And Commissioning Of Approved Make Minimum 11 Tr Air-cooled Type Ductable Air-conditioning Unit With Corded Remote As Per Specifications, Terms And Conditions And The Scope Of Work Detailed In Tender Part-i. The Rates Shall Include Supply And Fixing Of New Canvas Connection Including Alteration / Modification / Addition In Existing Ducting / Plenum To Make It Suitable For Installing New A.c. Units, Labor, Transport, Insurance For Transit, Storage, Workman Compensation & 3rd Party Liability, Erection And Contractor All Risk As Indicated In Specification And Tender Terms And Conditions. The Work Shall Also Include Any Alteration / Modification / Repair Of The Existing Trap Doors Suitable For Maintenance Of The Indoor Unit., Supply Installation Testing And Commissioning Of 40mm Upvc Pipe With Insulation, U-trap And All Accessories For Drain Pipeline From Indoor Units (04 Nos.) To Nearest Drainpipe Available At Site., Supply Installation Testing And Commissioning Of Suitable Size And As Per Oem Recommendation Copper Refrigerant Piping (supply And Return Pipe Set) From Each Unit Indoor To Respective Outdoor With Proper Support At Each 0.5 Mtrs Distance As Specified In Tender Part I., Supply, Installation, Testing And Commissioning Of Floor Mounting Ms Bracket To Be Installed On Terrace For Outdoor Units. The Frame Shall Be Fabricated By Suitable Size Heavy Gauge Ms Angle Not Less Than 5 Mm Thick Duly Painted With Synthetic Enamel Paint Over A Coat Of Epoxy Primer. Also, Suitable Size Hanging Arrangement For Indoor Units From True Ceiling/side Wall With Required Size Of Threaded Rods & Supply Installation Testing And Commissioning Of Supporting Ms Angle Frame Work At The Bottom Of Each Indoor Unit As Specified In Tender Part I, Supply Installation Testing And Commissioning Of Control Cabling From Each Indoor Unit To Respective Outdoor Unit Of Required Size As Specified By Oem., Comprehensive Annual Maintenance Contract Charges (including Spares) For The Entire System For Each Ac Unit As Specified In Tender Part-i. These Rates Will Be Applicable After Expiry Of One Year Defect Liability Period. The Rates Shall Include Consumable Labour, Transport, Insurance For Workman Compensation, As Indicated In Specification And Tender Terms And Conditions. Note - The Bidders Must Enter The Camc Rate For The First Year, The Amount Quoted Here Will Be Multiplied By The Multiplification Factor As Mentioned In Tender Document To Arrive At Total Cost Of Wonership. Please Refer To Bid Document For Tender Evaluation Method Based On Total Cost Of Ownership And Camc Escalation Method For Subsequent Years., Carefully Removing Of Existing 4 Nos 11.0 Tr Ductable Air Conditioner Unit Including Both Outdoor And Indoor Units Along With Its Mounting Arrangement, Refrigerant Piping, Drain Piping, Etc And Rebate For Taking Away The Same. Note - The Rebate Amount Will Be Subtracted From The Total Amount Quoted For The Above Items To Arrive At Total Cost Of Ownership. Please Refer To Bid Document For Tender Evaluation Method Based On Total Cost Of Ownership. in Maharashtra.

Eligibility for outstation bidders depends entirely on the terms set inside the document for Tender For Item1 , Item2 , Item3 , Item4 , Item5 , Camc , Rebate, Bill Of Quantity, Supply, Installation, Testing And Commissioning Of Approved Make Minimum 11 Tr Air-cooled Type Ductable Air-conditioning Unit With Corded Remote As Per Specifications, Terms And Conditions And The Scope Of Work Detailed In Tender Part-i. The Rates Shall Include Supply And Fixing Of New Canvas Connection Including Alteration / Modification / Addition In Existing Ducting / Plenum To Make It Suitable For Installing New A.c. Units, Labor, Transport, Insurance For Transit, Storage, Workman Compensation & 3rd Party Liability, Erection And Contractor All Risk As Indicated In Specification And Tender Terms And Conditions. The Work Shall Also Include Any Alteration / Modification / Repair Of The Existing Trap Doors Suitable For Maintenance Of The Indoor Unit., Supply Installation Testing And Commissioning Of 40mm Upvc Pipe With Insulation, U-trap And All Accessories For Drain Pipeline From Indoor Units (04 Nos.) To Nearest Drainpipe Available At Site., Supply Installation Testing And Commissioning Of Suitable Size And As Per Oem Recommendation Copper Refrigerant Piping (supply And Return Pipe Set) From Each Unit Indoor To Respective Outdoor With Proper Support At Each 0.5 Mtrs Distance As Specified In Tender Part I., Supply, Installation, Testing And Commissioning Of Floor Mounting Ms Bracket To Be Installed On Terrace For Outdoor Units. The Frame Shall Be Fabricated By Suitable Size Heavy Gauge Ms Angle Not Less Than 5 Mm Thick Duly Painted With Synthetic Enamel Paint Over A Coat Of Epoxy Primer. Also, Suitable Size Hanging Arrangement For Indoor Units From True Ceiling/side Wall With Required Size Of Threaded Rods & Supply Installation Testing And Commissioning Of Supporting Ms Angle Frame Work At The Bottom Of Each Indoor Unit As Specified In Tender Part I, Supply Installation Testing And Commissioning Of Control Cabling From Each Indoor Unit To Respective Outdoor Unit Of Required Size As Specified By Oem., Comprehensive Annual Maintenance Contract Charges (including Spares) For The Entire System For Each Ac Unit As Specified In Tender Part-i. These Rates Will Be Applicable After Expiry Of One Year Defect Liability Period. The Rates Shall Include Consumable Labour, Transport, Insurance For Workman Compensation, As Indicated In Specification And Tender Terms And Conditions. Note - The Bidders Must Enter The Camc Rate For The First Year, The Amount Quoted Here Will Be Multiplied By The Multiplification Factor As Mentioned In Tender Document To Arrive At Total Cost Of Wonership. Please Refer To Bid Document For Tender Evaluation Method Based On Total Cost Of Ownership And Camc Escalation Method For Subsequent Years., Carefully Removing Of Existing 4 Nos 11.0 Tr Ductable Air Conditioner Unit Including Both Outdoor And Indoor Units Along With Its Mounting Arrangement, Refrigerant Piping, Drain Piping, Etc And Rebate For Taking Away The Same. Note - The Rebate Amount Will Be Subtracted From The Total Amount Quoted For The Above Items To Arrive At Total Cost Of Ownership. Please Refer To Bid Document For Tender Evaluation Method Based On Total Cost Of Ownership.. While many public sector projects allow national competitive bidding, certain localized works require local offices or specific registration metrics in Mumbai.

If this procurement is routed through the central marketplace, an active GeM Seller ID is mandatory to supply annual maintenance contract,ductable air conditioner,synthetic enamel paint,air conditioner unit,transport insurance,synthetic enamel,air conditioner,drain pipeline,enamel paint,epoxy primer,ms bracket,upvc pipe,ac units,ms angle,bracket,ac unit items. Tender18 offers complete assistance for brand cataloging, profile creation, and vendor assessment required officially by Reserve Bank Of India RBI

To register an eligible bid for these annual maintenance contract,ductable air conditioner,synthetic enamel paint,air conditioner unit,transport insurance,synthetic enamel,air conditioner,drain pipeline,enamel paint,epoxy primer,ms bracket,upvc pipe,ac units,ms angle,bracket,ac unit contracts, companies must prepare their core compliance documents. Vendors operating across Maharashtra must ensure they possess a valid GST registration, permanent account number (PAN), and active Class-3 Digital Signature Certificates.

This public procurement cycle is specifically looking for qualified vendors and suppliers who can provide high-quality annual maintenance contract,ductable air conditioner,synthetic enamel paint,air conditioner unit,transport insurance,synthetic enamel,air conditioner,drain pipeline,enamel paint,epoxy primer,ms bracket,upvc pipe,ac units,ms angle,bracket,ac unit solutions. The operational execution, delivery, and deployment of these materials must be managed locally within the Mumbai region.

The estimated project cost and budget thresholds can be reviewed directly inside the tender document. Bidders can analyze these qualification files to check if their firm meets the financial capability criteria specified for Tender For Item1 , Item2 , Item3 , Item4 , Item5 , Camc , Rebate, Bill Of Quantity, Supply, Installation, Testing And Commissioning Of Approved Make Minimum 11 Tr Air-cooled Type Ductable Air-conditioning Unit With Corded Remote As Per Specifications, Terms And Conditions And The Scope Of Work Detailed In Tender Part-i. The Rates Shall Include Supply And Fixing Of New Canvas Connection Including Alteration / Modification / Addition In Existing Ducting / Plenum To Make It Suitable For Installing New A.c. Units, Labor, Transport, Insurance For Transit, Storage, Workman Compensation & 3rd Party Liability, Erection And Contractor All Risk As Indicated In Specification And Tender Terms And Conditions. The Work Shall Also Include Any Alteration / Modification / Repair Of The Existing Trap Doors Suitable For Maintenance Of The Indoor Unit., Supply Installation Testing And Commissioning Of 40mm Upvc Pipe With Insulation, U-trap And All Accessories For Drain Pipeline From Indoor Units (04 Nos.) To Nearest Drainpipe Available At Site., Supply Installation Testing And Commissioning Of Suitable Size And As Per Oem Recommendation Copper Refrigerant Piping (supply And Return Pipe Set) From Each Unit Indoor To Respective Outdoor With Proper Support At Each 0.5 Mtrs Distance As Specified In Tender Part I., Supply, Installation, Testing And Commissioning Of Floor Mounting Ms Bracket To Be Installed On Terrace For Outdoor Units. The Frame Shall Be Fabricated By Suitable Size Heavy Gauge Ms Angle Not Less Than 5 Mm Thick Duly Painted With Synthetic Enamel Paint Over A Coat Of Epoxy Primer. Also, Suitable Size Hanging Arrangement For Indoor Units From True Ceiling/side Wall With Required Size Of Threaded Rods & Supply Installation Testing And Commissioning Of Supporting Ms Angle Frame Work At The Bottom Of Each Indoor Unit As Specified In Tender Part I, Supply Installation Testing And Commissioning Of Control Cabling From Each Indoor Unit To Respective Outdoor Unit Of Required Size As Specified By Oem., Comprehensive Annual Maintenance Contract Charges (including Spares) For The Entire System For Each Ac Unit As Specified In Tender Part-i. These Rates Will Be Applicable After Expiry Of One Year Defect Liability Period. The Rates Shall Include Consumable Labour, Transport, Insurance For Workman Compensation, As Indicated In Specification And Tender Terms And Conditions. Note - The Bidders Must Enter The Camc Rate For The First Year, The Amount Quoted Here Will Be Multiplied By The Multiplification Factor As Mentioned In Tender Document To Arrive At Total Cost Of Wonership. Please Refer To Bid Document For Tender Evaluation Method Based On Total Cost Of Ownership And Camc Escalation Method For Subsequent Years., Carefully Removing Of Existing 4 Nos 11.0 Tr Ductable Air Conditioner Unit Including Both Outdoor And Indoor Units Along With Its Mounting Arrangement, Refrigerant Piping, Drain Piping, Etc And Rebate For Taking Away The Same. Note - The Rebate Amount Will Be Subtracted From The Total Amount Quoted For The Above Items To Arrive At Total Cost Of Ownership. Please Refer To Bid Document For Tender Evaluation Method Based On Total Cost Of Ownership. by Reserve Bank Of India RBI

You can download the commercial Bill of Quantities (BOQ) spreadsheet directly using the secure link provided on this page. The BOQ file contains the item descriptions and rate filling forms officially validated for Tender For Item1 , Item2 , Item3 , Item4 , Item5 , Camc , Rebate, Bill Of Quantity, Supply, Installation, Testing And Commissioning Of Approved Make Minimum 11 Tr Air-cooled Type Ductable Air-conditioning Unit With Corded Remote As Per Specifications, Terms And Conditions And The Scope Of Work Detailed In Tender Part-i. The Rates Shall Include Supply And Fixing Of New Canvas Connection Including Alteration / Modification / Addition In Existing Ducting / Plenum To Make It Suitable For Installing New A.c. Units, Labor, Transport, Insurance For Transit, Storage, Workman Compensation & 3rd Party Liability, Erection And Contractor All Risk As Indicated In Specification And Tender Terms And Conditions. The Work Shall Also Include Any Alteration / Modification / Repair Of The Existing Trap Doors Suitable For Maintenance Of The Indoor Unit., Supply Installation Testing And Commissioning Of 40mm Upvc Pipe With Insulation, U-trap And All Accessories For Drain Pipeline From Indoor Units (04 Nos.) To Nearest Drainpipe Available At Site., Supply Installation Testing And Commissioning Of Suitable Size And As Per Oem Recommendation Copper Refrigerant Piping (supply And Return Pipe Set) From Each Unit Indoor To Respective Outdoor With Proper Support At Each 0.5 Mtrs Distance As Specified In Tender Part I., Supply, Installation, Testing And Commissioning Of Floor Mounting Ms Bracket To Be Installed On Terrace For Outdoor Units. The Frame Shall Be Fabricated By Suitable Size Heavy Gauge Ms Angle Not Less Than 5 Mm Thick Duly Painted With Synthetic Enamel Paint Over A Coat Of Epoxy Primer. Also, Suitable Size Hanging Arrangement For Indoor Units From True Ceiling/side Wall With Required Size Of Threaded Rods & Supply Installation Testing And Commissioning Of Supporting Ms Angle Frame Work At The Bottom Of Each Indoor Unit As Specified In Tender Part I, Supply Installation Testing And Commissioning Of Control Cabling From Each Indoor Unit To Respective Outdoor Unit Of Required Size As Specified By Oem., Comprehensive Annual Maintenance Contract Charges (including Spares) For The Entire System For Each Ac Unit As Specified In Tender Part-i. These Rates Will Be Applicable After Expiry Of One Year Defect Liability Period. The Rates Shall Include Consumable Labour, Transport, Insurance For Workman Compensation, As Indicated In Specification And Tender Terms And Conditions. Note - The Bidders Must Enter The Camc Rate For The First Year, The Amount Quoted Here Will Be Multiplied By The Multiplification Factor As Mentioned In Tender Document To Arrive At Total Cost Of Wonership. Please Refer To Bid Document For Tender Evaluation Method Based On Total Cost Of Ownership And Camc Escalation Method For Subsequent Years., Carefully Removing Of Existing 4 Nos 11.0 Tr Ductable Air Conditioner Unit Including Both Outdoor And Indoor Units Along With Its Mounting Arrangement, Refrigerant Piping, Drain Piping, Etc And Rebate For Taking Away The Same. Note - The Rebate Amount Will Be Subtracted From The Total Amount Quoted For The Above Items To Arrive At Total Cost Of Ownership. Please Refer To Bid Document For Tender Evaluation Method Based On Total Cost Of Ownership. within the Maharashtra jurisdiction

The official timeline and deadline details for Tender For Item1 , Item2 , Item3 , Item4 , Item5 , Camc , Rebate, Bill Of Quantity, Supply, Installation, Testing And Commissioning Of Approved Make Minimum 11 Tr Air-cooled Type Ductable Air-conditioning Unit With Corded Remote As Per Specifications, Terms And Conditions And The Scope Of Work Detailed In Tender Part-i. The Rates Shall Include Supply And Fixing Of New Canvas Connection Including Alteration / Modification / Addition In Existing Ducting / Plenum To Make It Suitable For Installing New A.c. Units, Labor, Transport, Insurance For Transit, Storage, Workman Compensation & 3rd Party Liability, Erection And Contractor All Risk As Indicated In Specification And Tender Terms And Conditions. The Work Shall Also Include Any Alteration / Modification / Repair Of The Existing Trap Doors Suitable For Maintenance Of The Indoor Unit., Supply Installation Testing And Commissioning Of 40mm Upvc Pipe With Insulation, U-trap And All Accessories For Drain Pipeline From Indoor Units (04 Nos.) To Nearest Drainpipe Available At Site., Supply Installation Testing And Commissioning Of Suitable Size And As Per Oem Recommendation Copper Refrigerant Piping (supply And Return Pipe Set) From Each Unit Indoor To Respective Outdoor With Proper Support At Each 0.5 Mtrs Distance As Specified In Tender Part I., Supply, Installation, Testing And Commissioning Of Floor Mounting Ms Bracket To Be Installed On Terrace For Outdoor Units. The Frame Shall Be Fabricated By Suitable Size Heavy Gauge Ms Angle Not Less Than 5 Mm Thick Duly Painted With Synthetic Enamel Paint Over A Coat Of Epoxy Primer. Also, Suitable Size Hanging Arrangement For Indoor Units From True Ceiling/side Wall With Required Size Of Threaded Rods & Supply Installation Testing And Commissioning Of Supporting Ms Angle Frame Work At The Bottom Of Each Indoor Unit As Specified In Tender Part I, Supply Installation Testing And Commissioning Of Control Cabling From Each Indoor Unit To Respective Outdoor Unit Of Required Size As Specified By Oem., Comprehensive Annual Maintenance Contract Charges (including Spares) For The Entire System For Each Ac Unit As Specified In Tender Part-i. These Rates Will Be Applicable After Expiry Of One Year Defect Liability Period. The Rates Shall Include Consumable Labour, Transport, Insurance For Workman Compensation, As Indicated In Specification And Tender Terms And Conditions. Note - The Bidders Must Enter The Camc Rate For The First Year, The Amount Quoted Here Will Be Multiplied By The Multiplification Factor As Mentioned In Tender Document To Arrive At Total Cost Of Wonership. Please Refer To Bid Document For Tender Evaluation Method Based On Total Cost Of Ownership And Camc Escalation Method For Subsequent Years., Carefully Removing Of Existing 4 Nos 11.0 Tr Ductable Air Conditioner Unit Including Both Outdoor And Indoor Units Along With Its Mounting Arrangement, Refrigerant Piping, Drain Piping, Etc And Rebate For Taking Away The Same. Note - The Rebate Amount Will Be Subtracted From The Total Amount Quoted For The Above Items To Arrive At Total Cost Of Ownership. Please Refer To Bid Document For Tender Evaluation Method Based On Total Cost Of Ownership. are available inside the detailed notification files. Bidders planning to target this contract in Mumbai should check the official portal schedule early to complete their online technical and financial submission well before the closing hours.